Shipping & Returns


Orders ship 2-5 business days from when the order was placed. Orders are shipped via Canada Post. Once your order is shipped you will receive an email confirmation with tracking details.


Due to the nature of the product we cannot accept returns or exchanges. We want you to enjoy your .eluo. beauty experience. Your satisfaction and happiness is important to us. Please contact with feedback and we will do our best to make you happy.


We do our best to ensure that our products are packaged to prevent damages. In the rare event that your product arrives damaged, please contact with your order # and a photo of the damage as soon as possible.


After orders leave the studio, .eluo. is not responsible for the loss of a parcel, delivery errors or damaged parcels. Please ensure your shipping information is up to date before finalizing your order, .eluo. is not responsible for incorrect shipping addresses.

Please note that .eluo. is not responsible for any customs charges, duties or taxes incurred for US or International orders. Packages will be marked at full value in accordance with the law.

Free shipping over $75 in North America, Canada flat rate shipping $10, US flat rate shipping $15

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